Responsible Gaming

Gaming Should Be Entertainment

At Oktoberfest Leeds, we believe that casino gaming should be enjoyed as a form of entertainment only. Gambling is not a way to earn money or solve financial problems. It carries real risks, and you should only gamble with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting our players' wellbeing.

Age Verification

In the United Kingdom, you must be at least 18 years old to participate in casino gaming. This is a legal requirement.

Lizaro Casino takes age verification seriously and requires all players to confirm they are of legal age during registration. We reserve the right to request proof of age at any time.

If you are under 18, please do not attempt to register or play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Chasing losses by gambling with more money to try to recover what you've lost
• Gambling with larger amounts of money than intended
• Lying to family, friends or others about your gambling habits
• Hiding evidence of your gambling activity
• Neglecting work, study, family or relationships due to gambling
• Feeling anxious, irritable or restless when trying to cut down or stop
• Using gambling to escape from problems or negative emotions
• Borrowing money to fund gambling
• Feeling unable to control your gambling despite wanting to stop
• Spending more time and money on gambling than planned

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools & Player Protections

Lizaro Casino provides tools to help you maintain control of your gaming:

• Deposit Limits: Set a daily, weekly or monthly limit on the amount you can deposit into your account
• Loss Limits: Set a limit on how much you are willing to lose over a specific period
• Reality Checks: Receive periodic notifications during gaming sessions reminding you how long you've been playing and how much you've wagered
• Session Timeouts: Set automatic session end times to control the duration of your play
• Self-Exclusion: Temporarily or permanently close your account if you need to take a break from gambling

You can adjust these settings at any time in your account settings. If you have difficulty using these tools, please contact our customer support team for assistance.

Support & Help Organizations

If you are struggling with problem gambling, support is available. The following organizations provide free, confidential help:

United Kingdom

• GamCare – Free counselling and support for problem gamblers and their families
  Website: www.gamcare.org.uk
  National Problem Gambling Clinic: Referrals available through GamCare
• GamStop – National Self-Exclusion Scheme for online gambling in GB
  Website: www.gamstop.co.uk
  Register to self-exclude from all online gambling operators licensed in GB for periods of 6 months to 5 years
• Gamblers Anonymous – Peer-support groups throughout the UK
  Telephone: 020 7384 3040

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org (1-800-GAMBLER)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Need Help?

If you believe you may have a problem with gambling, or if someone you care about does, please reach out for support. Help is available, and seeking assistance is a sign of strength, not weakness.

Do not wait – contact one of the organizations listed above today.

You can also speak confidentially with our customer support team, who can provide information about self-exclusion options and support resources.